Terms of Service

Use of this site signifies your agreement to the Terms of Use. MateVPN reserves the right, at any time, to modify, revise or update the Terms of Use at any time by updating this posting. Customer confirms his or her acceptance of the modifications or updates by continuing to use the site.

Services

MateVPN Services are transitory digital network communications services, which enhance internet security and privacy. At your request and at your sole discretion we automatically provide unsupervised and non-monitored data conduit – virtual private network (VPN) connection – for your exclusive use, at your own risk and responsibility. You are solely and exclusively responsible for the use of the MateVPN Services. MateVPN will not be liable in any way or form for actions done by its users including criminal liability and civil liability for harm executed or not executed. MateVPN liability is further limited by other provisions of these Terms.

We grant you a permission to use the MateVPN Services subject to the restrictions set forth in these Terms. Your use of the MateVPN Services is at your own risk. The MateVPN Services may be modified, updated, interrupted or suspended at any time without notice or liability. We do not bear any liability for any harm or other adverse consequences to you, caused by this. MateVPN, its owners, employees, agents and others that are involved with the MateVPN services are not in any way or form liable for any harm of any kind executed or not executed, resulting from or arising through or from the use of any account registered with MateVPN services.

MateVPN guarantees the normal operation of its services; however, due to network or regulatory restrictions in your region, you may be unable to log in or connect to some or all servers (e.g. mainland China is not supported). MateVPN is not responsible for this issue.

In any event, MateVPN shall not be liable for any loss, monetary or non-monetary harm beyond what the client paid to MateVPN, and this shall not include attorney fees or court costs irrespective of any laws or statutes that prescribe otherwise.

Refund Policy

If you wish to request a refund, you can do so within 3 days of purchasing MateVPN service. We seek your full satisfaction with our services. However, we would like to troubleshoot an issue you experience first. There are common VPN service configuration issues that may hinder MateVPN service for you and we resolve most of user issues encountered. Subscriptions paid for on Google Pay on a recurring basis (monthly, quarterly, half-yearly, or yearly), can be canceled on your own at any time (check our FAQ if you need help for canceling). If you don’t cancel before your next re-bill, you are not eligible for a refund on that payment. Subscriptions purchased via the iTunes are subject to iTunes refund policies. This means we cannot grant refunds if you purchased an app through iTunes– you will have to contact store support for that. You have a right to cancel your account at any time. You can unsubscribe from your website profile, iTunes/App Store. Cancelled accounts will not be refunded for the unused part of the ongoing service period.

MateVPN reserves the right to suspend or refuse service to anyone at any time for any reason. No refunds will be considered for accounts terminated for violation of these Terms.

Intellectual Property Rights

Subject to the terms and conditions of these Terms, we grant you a limited, non-exclusive, personal, non-transferable, non-sublicensable, license to: download and use a copy of the MateVPN software; use the MateVPN Services, including, without limitation, the products and services made available on or through the MateVPN software or our website. No other right or license of any kind is granted to you hereunder with respect to the MateVPN Services. The license provided herein is effective until terminated. This license automatically terminates if you fail to comply with these Terms. The MateVPN Services, including, but not limited to, the MateVPN software, mobile application and all other items, are owned and copyrighted by MateVPN, and are protected worldwide. We retain all right, title and interest in and to the MateVPN Services and any portion thereof, including, without limitation, all copyrights, trademarks, service marks, trade secrets and other intellectual property rights. You shall not take any action to jeopardize, limit or interfere in any manner with our ownership of and rights with respect to the MateVPN Services. All rights are reserved unless otherwise noted.

Prohibited and Restricted Uses

Your access to and use of the MateVPN Services is subject to these Terms and all applicable laws and regulations. We reserve the right, at any time, in our sole discretion, with or without notice, to terminate the accounts of, and block access to the MateVPN Services to any users who infringe any applicable laws or these Terms. While using the MateVPN Services you agree not to, and agree not assist, encourage, or enable others to use the MateVPN Services:

for unlawful, illicit, illegal, criminal or fraudulent activities, including but not limited to port scanning, sending spam, sending opt-in email, scanning for open relays or open proxies, sending unsolicited e-mail or any version or type of email sent in vast quantities even if the email is routed through third-party servers, any pop-up launching, use of stolen credit cards, credit card fraud, financial fraud, cryptocurrency fraud, cloaking, extortion, blackmail, kidnapping, rape, murder, sale of stolen credit cards, sale of stolen goods, offer or sale of prohibited, military and dual use goods, offer or sale of controlled substances, identity theft, hacking, pharming, phishing, scraping in any form or scale, digital piracy, intellectual property infringements and other similar activities;
To assault, interfere, gain unauthorized access, deny service in any way or form to any other network, computer or node through MateVPN Services;
To exploit children in any way, including audio, video, photography, digital content, etc.;
To upload or distribute in any way files that contain viruses, worms, trojans, corrupted files, or any other similar software or programs that may damage the operation of another’s computer;
to interfere with or attempt to interfere with the proper working of the MateVPN Services, any transactions being offered in connection with the MateVPN Services or any other activities conducted by us, disrupt our website or any networks connected to the MateVPN Services, or bypass any measures we may use to prevent or restrict access to the MateVPN Services;
to exploit the MateVPN Services in any unauthorized way whatsoever, including, but not limited to, by trespass or burdening network capacity;
to use any robot, spider, scraper, or other automated means to access our website or MateVPN Services for any purpose without our prior written permission;
to collect or harvest personal information about other users of the MateVPN Services;
to collect or harvest personal data of individuals, without legitimate interest or consent, or in violation of any applicable law;
to take any action that imposes or may impose an unreasonable or disproportionately large load on our infrastructure;
to share any data or other content with any unreasonably large number of persons, including without limitation sending blast communications to a large number of recipients or sharing content with persons you do not know or who do not know you;
to represent that you are the representative or agent of any of the MateVPN Services, including any of its functionality;
to incorporate the MateVPN Services or any portion thereof into any other program or product;
to copy or reproduce, in any form or by any means, any part of the MateVPN Services;
to modify, translate, reverse engineer, decompile, disassemble, or create any derivative works based on the MateVPN Services, including any of its files or documentation, or any portion thereof, or determine or attempt to determine any source code, algorithms, methods or techniques embodied in the MateVPN application or any portion thereof;
to violate general ethic or moral norms, good customs and fair conduct norms;
to violate any third party’s rights, including any breach of confidence, personal data, copyright or any other intellectual property or proprietary right;
to threaten, stalk, harm, or harass others, or promote bigotry or discrimination;
to attempt to manipulate the MateVPN name, services or products;
to solicit or harvest personal information from or communicate with minors;
attempt to gain unauthorized access to the MateVPN Services, user accounts, computer systems or networks connected to the MateVPN Services through hacking, password mining, brute force or any other means;
to use the MateVPN Services for any military purpose, including cyberwarfare, weapons development, design, manufacture or production of missiles, nuclear, chemical or biological weapons;
to otherwise infringe or circumvent these Terms.

For the security of your account, non-customized accounts are limited to personal use. Please do not share your account with others. The loss caused by sharing account to others will be borne by you. We reserve the right to refuse service, suspend accounts or limit access to the MateVPN Services in our sole discretion. Such suspension or access limitation may be implemented by MateVPN instantly and without any indication, notice or refund. We may suspend your account for clarification and/or investigation, or request you to explain your actions and provide additional information. If your account has been suspended, you must contact us for further information. We may suspend your user account for a reasonable period of time before we terminate it permanently. We are under no obligation to enforce the Terms against you. We encourage you to let us know about the violation of these Terms by any MateVPN users; however, in case of such violations, we may take appropriate action at our sole discretion.

Disclaimer of Warranties

Reasonable efforts are taken to improve the accuracy and integrity of the MateVPN Services, but we are not responsible for downtime, loss of data, corrupt data, service delay, mistakes, out-of-date information, or other errors. Notwithstanding any other provision of these Terms, we reserve the right to change, suspend, remove, or disable access to the MateVPN Services, or any functionality comprising a part of the MateVPN Services at any time without notice. In no event will we be liable for making these changes. As a registered user in good standing, you may be provided with limited service by MateVPN. We do not warrant, and will not have any liability or responsibility for your use of MateVPN Services or other the products or services we provide. We may also impose limits on the use of or access to the MateVPN Services, for any reason and without notice or liability. Our website, products and services may be unavailable from time to time due to human, digital, mechanical, telecommunication, software, and other failures. We cannot predict or control when such downtime may occur and cannot control the duration of such downtime.

We shall not be responsible or have any liability for any delay or failure to perform to the extent due to unforeseen circumstances or causes beyond its reasonable control, including, without limitation, failures of your telecommunication or internet service providers, Force Majeure, earthquakes, fires, floods, embargoes, labor disputes and strikes, riots, war, novelty of product manufacture or other unanticipated product development problems, and acts of civil and military authorities.

Changes to the Terms of Service

We may change our Terms of Service from time to time, without prior notice to you, consistent with applicable privacy laws and principles. Your continued use of the Site or Services constitutes your acceptance of our Terms of Service.

How to Contact US

For any inquiries or further information regarding our Terms of Service, please contact us at support@MateVPN.net.